Refund Policy

At Austom Stores, customer satisfaction is our priority. This Refund Policy explains how refunds are handled for purchases made through our platform. Please read it carefully.

1. General Policy

• Refunds are applicable only for orders that meet the conditions outlined in this policy.
• Refunds are processed after verification of the issue by Austom Stores and/or the respective seller.
• All refund requests must be submitted within 7 working days of order delivery.

2. Eligibility for Refund

You may request a refund if:

• The product is defective, damaged, or not as described
• You received the wrong product
• The order was not delivered within the estimated delivery time

Note: Customized or personalized products may not be eligible for a refund unless they are defective or incorrect.

3. Non-Refundable Items

Refunds are not available for:

• Digital products (unless defective or not delivered)
• Products damaged due to misuse, negligence, or unauthorized modifications
• Orders canceled after shipping

4. Refund Request Process

1. Contact the Austom Stores support team at info@austom.com.ng with your order details and reason for the refund.
2. Provide supporting evidence (e.g., photos of damaged or incorrect items).
3. Our team will review your request and communicate the decision within 2 business days.

5. Refund Method

• Approved refunds will be processed via the original payment method used for the order.
• Refund processing time may vary depending on your payment provider but typically takes 7 working business days.

6. Partial Refunds

Partial refunds may be issued in cases where:

• Only part of the order is defective or incorrect
• The product was used but returned with valid issues

7. Exchanges

• Exchanges are subject to product availability and the seller’s policies.
• If an exchange is not possible, a refund will be processed according to this policy.

8. Contact Us

For any questions or assistance regarding refunds, please contact